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Terms & Conditions

Terms & Conditions

Section 1. General terms and conditions

General information

The company that manages the website www.realease.ro is SMARTLINK RETAIL SRL, RO48642641, Address: 88 Zavoi Street C, Sibiu.

Use of this site constitutes acceptance of the terms and conditions below. SMARTLINK RETAIL SRL reserves the right to change these provisions without notice, and therefore recommends that you carefully read the Terms and Conditions.

Locally produced, Real ease is grown, raised, picked and processed with love for nature and with technology as an ally in the heart of Sibiu. We started from stage 0 in creating CBD oil out of a desire to obtain the highest quality hemp on the market. The CBD oil we use in our products is based on cannabidiol, a compound extracted from hemp, a plant that has a tradition of over 2000 years in our country.
Real ease offers its customers a range of products containing CBD (cannabidiol), is 100% organic and GMO-free, and is laboratory tested by the manufacturer and third parties so you can be sure of what you are getting.

Organic certificates of our CBD oils can be viewed here and here.

Our products contain no THC at all, which means they have no psychoactive effects and you won't consume any banned substances. In Romania, consuming CBD directly or in combination with various foods is completely legal.

By clicking on a product, the customer will be sent to a page with all the details of that product: details on the amount or CBD concentration of the product, ingredients, recommendations for use, etc.

Disclaimer: Cannabidiol (CBD) is a natural component of hemp and is a dietary supplement. This product is not intended to diagnose, treat, cure or prevent any diseases.
Please consult your health care specialist about potential interactions or other possible complications before using this product.


1. The products marketed by SMARTLINK RETAIL SRL through the website www.realease.ro are intended for online sale in Romania, and the sale-purchase contract is considered validly concluded and is of immediate execution for the seller by acceptance of the contractual terms by the buyer.

2. Defects existing on delivery must be indicated on delivery or when they occur. In either case, the buyer has the possibility to ask for the goods to be repaired or exchanged, unless this is impossible or involves disproportionate efforts on the part of the seller. Consumer protection provisions apply.

3. The seller shall not be liable for damage of any kind which has been caused by slight negligence on his part or on the part of a person for whom he is responsible. This rule applies in particular to indirect damage.

4. The seller reserves the exclusive and unlimited right of ownership of the delivered products until full payment for the product has been made.

5. The seller is entitled to request the termination of the contract without notice of default, i.e. without the intervention of the court in the event of the buyer's insolvency and subject to the reservation of title. Subsequently, the seller has the right to demand the return of the goods. 

In bankruptcy proceedings, additional claims may be made for a remuneration for use or other claims.

6. Given the reservation of title, the seller is entitled to request termination of the contract without the need for court intervention in the event of non-performance of the buyer's payment obligation and after default. This rule also applies in case of partial non-performance of the payment obligation. The notice shall contain an express warning to terminate the contract. In this case the buyer will immediately return the object of the contract and the seller is entitled to claim damages (remuneration for use, wear and tear, damage, transport costs, etc.) as well as all other expenses related to the reinstatement of the previous situation (damage as a result of non-performance of the obligation according to the provisions on recovery of damages). The seller's right to maintain the enforceability of the contract and to invoke the termination of the contract at a later date remains unaffected.

Product prices and conditions

7. There is a small possibility that some products may be mispriced due to the software. As a result, the final price is the one confirmed by telephone/email, accepted by the customer following discussion with SMARTLINK RETAIL SRL representatives. If the price difference is to the customer's disadvantage, the customer has the right to request delivery of the product at the price displayed on the website, and SMARTLINK RETAIL SRL will try to respond to requests as far as possible. If the difference is in the customer's favour, the customer may request in writing (by e-mail or fax) the return of the difference within 30 days from the date of receipt of the product.

8. The content of SMARTLINK RETAIL SRL (texts, product descriptions, technical characteristics, images, symbols) is also compiled in collaboration with the representatives of various manufacturers in Romania. For this reason, SMARTLINK RETAIL SRL is not responsible for the descriptions and specifications of the products displayed on SMARTLINK RETAIL SRL, which are provided by the representatives of each brand or by the importers they have approved. SMARTLINK RETAIL SRL and its partners reserve the right to change the technical specifications of products without prior notice.

All copyrights on the website present at www.realease.ro, including its original content, design, look & feel and databases, are protected by Romanian copyright and related rights law and belong to SMARTLINK RETAIL SRL. This contract does not constitute a licensing or use contract of these works for the SUPPLIER. For any copyright issues concerning the content of www.realease.ro, you can send us a communication to the e-mail address [email protected].

9. In the event of breach of its contractual obligations, the buyer is obliged to pay all costs incurred prior to the court phase of summons/service and recovery.

10. In the event of a change of delivery address, the buyer is obliged to notify the seller of the new delivery address within a period of time that allows the new address to be registered and the goods to be redirected. Otherwise, the costs of finding the new delivery address and/or temporary storage until delivery shall be borne by the buyer.

11. If obvious printing, calculation or registration errors are found immediately after the conclusion of the contract, they may be rectified or adjusted in accordance with reality and in agreement with the buyer.

12. The competent court is the competent territorial court in Bucharest, Romania.

Deadlines and guarantees

13. The warranty period for the products sold is stated on the product.

14. The maximum amount of damages payable by SMARTLINK RETAIL SRL to any customer in the event of non-delivery or improper delivery shall be the amount of the amount received by SMARTLINK RETAIL SRL from the customer.

Section 2. Delivery and returns policy

Delivery times

Under normal conditions the delivery time of the products bought through Realease.ro online shop is between 2 days and 10 working days from the moment of taking the order. The fastest method of payment is by credit card through Netopia If you have opted for payment by bank transfer, SMARTLINK RETAIL SRL undertakes to deliver the products ordered after the date on which our bank account has been credited with the price of the products. In the event of non-fulfilment of this obligation, SMARTLINK RETAIL SRL will return the price within a maximum of 14 working days to the bank account from which it was ordered, unless you have agreed to an extension of the delivery period, which will be communicated by e-mail.

In the case of cash on delivery orders via Sameday easybox, payment is made exclusively by card at easybox. For cash on delivery orders, payment is made exclusively in cash.

Transport charges and reimbursement

For orders with a minimum value of 500 RON, SMARTLINK RETAIL SRL will bear the shipping costs throughout the country. In other cases, the Buyer will bear the shipping costs. These can be invoiced separately by the courier company or included in the invoice for the product ordered. In case of orders with a value less than 500 RON, the transport price is 15 RON for the whole country, through the courier company Sameday. If you choose to receive the parcel in one of the Sameday Easyboxes in the country, the transport cost for orders with a value of more than 500 RON is 0, and for orders with a value of less than 500 RON the transport cost is 15 RON/ parcel.

Returning products

According to GEO 34/2014 on the rights of consumers in contracts concluded with professionals, as well as amending and supplementing certain regulatory acts, "The consumer, natural person or group of natural persons formed in associations, shall have a period of 14 days to withdraw from a distance or off-premises contract without having to justify the decision to withdraw. Before the withdrawal period expires, the consumer shall inform the trader of his decision to withdraw from the contract. For this purpose, the consumer may choose to use a withdrawal form or make any other unequivocal statement expressing his decision to withdraw from the contract.

In case of withdrawal, you must return the product exactly as it was delivered to you, i.e. in its original packaging, unused, with all the documentation with which it was delivered and in perfect working order. If these conditions are not met, you are not entitled to claim a refund. The product will be returned to SMARTLINK RETAIL SRL at your sole expense. The price will not be refunded to you until you have received the product and SMARTLINK RETAIL SRL has confirmed that it is in its original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. Making payment at the time of delivery or afterwards is equivalent to irrevocable acceptance of the product, the right of withdrawal cannot be exercised after this date. SMARTLINK RETAIL SRL reserves the right to claim compensation if the unilateral cancellation is made solely for the purpose of damaging SMARTLINK RETAIL SRL.